Past programmes
- 9:00am
- National Banking College
Conflict and Negotiation Skills(Mar. 7-8) Virtual
Conflict is a natural and inevitable occurrence in any organizational setting which makes it unavoidable; hence the introduction of concepts like conflict management., conflict resolution and negotiation.These concepts are supremely important on harnessing the benefits of healthy conflicts, while also decimating conflicts that debilitate organizations. The review focuses on types and dimensions of conflicts with various acceptable ways to handle them in an organization, which in the end will enhance achievement of organizational goals, employee effectiveness and strategy alignment across...
- 9:00am
- National Banking College
Navigating Leadership in the Digital Era(Mar. 18-20) In-person
Technological and social transformations are pervasive, ranging from the implementation of sophisticated Artificial Intelligence to the straightforward automation of routine work duties. Concurrently, leaders must respond to a world that has become extraordinarily volatile, uncertain, complex, and ambiguous with enhanced levels of knowledge. In the interim, competition is intensifying, and stakeholders are becoming more demanding. An alternative psychological contract between employers and employees is desired, one that affords the former greater autonomy, selection, and involvement. This pragmatic training course imparts...
- 9:00am
- National Banking College
Digital Banking & the Remittance Business: Opportunities & Challenges for the Custodians(Mar. 20-22) Virtual
The banking environment has changed immensely allowing Customers to now enjoy Smarter, Faster and Better banking experience through digital banking. Transforming cross-border money transfers and remittances over the internet between residents and non- residents, over different platforms and making banking activity from people all over the world. Understand the dimensions of digital money & their role in current banking environment.Understand the current state of the digital money activities.Consider the future of digital money. Scope of Digital money Foundation of mobile money concept Foundation...
- 9:00am
- National Banking College
Digital Currency (eCedi) (Mar. 25-27) Virtual
Globally, the increasing diffusion of digitization in every sphere of human endeavour has necessitated the rethinking of how central banks execute their mandates effectively. This includes the issuance of a digital form currency to better support the emerging digital economy. A 2021 annual economic report by the Bank for International Settlements (BIS) indicate that about 86% of central banks are actively conducting research on the issuance of a Central Bank Digital Currency (CBDC), whereas 20% of the sampled central...
- 9:00am
- National Banking College
Analyzing the Financial Statement of Commercial Borrowers(Mar. 25-27) In-person
An understanding of financial statements is critical to analysing the credit quality of a borrowing customer.It facilitates the Relationship manager and credit analysts’ ability to ask the right questions during information gathering meetings with the borrower.It helps the banker to understand the key drivers of the customer’s business.It helps the banker to understand the key financial risks a business is exposed to and how these risks are mitigated.Identify emerging problems which can be detrimental to repayment of existing facilities.Identify...
- 9:00am
- National Banking College
Bank Liquidity Planning, Management and Regulations(Mar. 25-28) In-person
The understanding of liquidity risk is central to the viability of banks. The recent Basel III standards on liquidity risks therefore represent an increased response to the changing bank management practices from solvency to liquidity. The increased use of liquidity indicators has emerged as a standard regulatory requirement in the management tool kit of bank Risk Analysts and Executive Teams. Understand and review the changing scope of liquidity risks.Understand the current Basel III standards and develop the banks Internal Liquidity...
- 9:00am
- National Banking College
Leading from Behind(Mar. 26-28) In-person
CostGHC00.00Per Participant To register, contact the programmes secretariat now ! +233 (0) 302 760006
Upcoming programmes
- 9:00am
- National Banking College
The Role of Pan African Payment and Settlement System(PAPSS) in the Ghanaian Banking Industry(May 2-3) Virtual
Pan-African Payment & Settlement System (PAPSS) is a critical component of the African financial infrastructure, designed to facilitate seamless cross-border payments and settlements among African Countries. For Ghana to fully leverage the opportunities presented by PAPSS within the context of the Africa Continental Free Trade Area (AfCFTA), it is imperative that financial professionals have a comprehensive understanding of its functions and implications. To understand PAPSS, its objectives, and significance within Ghanaian payment ecosystems.How PAPSS facilitates integration with the AfCFTA and the...
- 9:00am
- National Banking College
Understanding Ghanaian Labor Laws for Line Managers in Banks(May 2-3) Virtual
Observing from a distance, one may see HR as basically a relationship building and management process at the workplace with a view to motivating employees to give of their best and thereby ensuring productivity and prosperity of the enterprise. Incidentally, the people Management function is the one area of Management that requires a high level of fairness, equity, and justice. Precedence matters, just as the need to maintain rare skills in whom special investment might have been made. It is...
- 9:00am
- National Banking College
Operations in Digital Banking Environment and Management of Related Risks(May 6-8) Virtual
CostGHC000Per Participant To register, contact the programmes secretariat now ! +233 (0) 302 760006
- 9:00am
- National Banking College
Implementing Greenium in Credit Solutions(May 7-10) In-person
The rise of ‘greenium’ in pricing of banking products and services has become a differentiating tool in asset and liabilities acquisition, development, and maintenance. Greenium is now an integral part of innovations in strategic pricing in banks. Understand the differences between risk-based pricing and green pricing.Develop an integrated green pricing framework for the bank. An overview of risk-based pricing Drivers of greeniums Greenium as a differentiating tool Analysis of client opportunities and risks Green costing Implications of operational transition and investments Trade-offs between costs and environmentally...
- 9:00am
- National Banking College
Oracle Application Express (APEX)(May 7-10) In-person
An Oracle Apex Training course aims to deliver quality training that covers solid fundamental knowledge of core concepts with a practical approach. Such exposure to the current industry use-cases and scenarios will help learners scale up their skills and perform real-time projects with the best practices. Mindmajix Oracle Apex training will help you develop skills and knowledge required to build data-base centric web applications using Oracle Application Express.You will also learn how to extend your application by adding reports, collections, plugins,...
- 9:00am
- National Banking College
Navigating Transformation: Repositioning the Financial Sector Post-Reforms and Domestic Debt Exchange Programme(May 8-10) Virtual
CostGHC000Per Participant To register, contact the programmes secretariat now ! +233 (0) 302 760006
- 9:00am
- National Banking College
Driving Employee Performance through Industrial and Organizational Psychology (May 13-15) Virtual
CostGHC000Per Participant To register, contact the programmes secretariat now ! +233 (0) 302 760006 CostGHC000Per Participant To register, contact the programmes secretariat now ! +233 (0) 302 760006
- 9:00am
- National Banking College
Addressing Challenges in Women’s Leadership(May 13-15) In-person
Women continue to break down barriers and seize leadership positions in today's dynamic and diversified professional scene. However, with advancement comes the awareness that women leaders face unique challenges and chances for growth. This training is designed with the notion that effective leadership knows no gender but recognizes that women face unique hurdles on their leadership journey. Our mission is to provide women leaders with the knowledge, skills, and techniques they need to overcome challenges, advance professionally, and thrive in...
- 9:00am
- National Banking College
Loan Management(May 15-17) Virtual
It is said that good loan management begins at the point of the credit proposal stage. Good bankers are very much aware of this and approach a prospect with this in mind. A satisfactory answer to the question, “will I be able to manage this loan to ensure it is fully repaid on time?” is a green light to proceed with processing the loan for approval. This course module provides the participants with skills which enhances their ability to monitor and...
- 9:00am
- National Banking College
Agile (Scrum) Project Management(May 15-17) Virtual
This Agile project management training course will help you learn the skills, techniques, and mindset needed to manage projects using an Agile approach. In addition, you will learn how to collaborate with stakeholders and support self-organizing teams in continuously adjusting and refining their efforts to increase efficiency and effectiveness. This instructor-led agile project management training will prepare you for real-world challenges with the skills and mindset needed to overcome these issues and manage projects effectively using an Agile approach. You...
- 9:00am
- National Banking College
Ethical Perspectives on Managing Conflicts of Interest in Banking(May 20-22) Virtual
In the intricate realm of banking, where interests intersect and decisions hold profound consequences, navigating conflicts of interest with utmost ethical precision is paramount. This training program serves as a compass, guiding banking professionals through the ethical perspectives that underpin the effective management of conflicts of interest. Participants will embark on a journey to understand the nuanced dimensions of conflicts within banking, recognizing the potential impact on organizational trust and reputation. By developing practical skills for ethical decision-making and transparency,...
- 9:00am
- National Banking College
Call Centre Management for Frontline Staff and Relationship Managers(May 20-21) Virtual
Effective call centre management means happier customers, more productive agents, and clear communication strategies that speed up the resolution process. Quality service and integrityEvaluating call handling in terms of sales and customer care trainingPlan for operational bottlenecksReview and questionsAction plans Overview of call centre industry Business planning in the call centre Planning the technology & telephony Human resource planning Ergonomic issues in the call centre Management, motivation, and communication in the call centre Managing performance and quality in the call centre Call Centre TeamsCostGHC000Per Participant To register, contact the...
- 9:00am
- National Banking College
Green Assets and Liabilities Management(May 22-24) Virtual
Banks in their efforts in support the protection of the environment must satisfy the requirements of their stakeholders in their disclosures. The results have been the need to design a new way to identify, measure and assess the risks in these assets and report on these actions. Compare the traditional assets and liabilities management practices to that of green assets and liabilities management.Apply risk management techniques to measure the impact of regulations, and the environment on these assets and liabilities.Develop...
- 9:00am
- National Banking College
Branch Back-Office Management(May 22-24) Virtual
The efficient functioning of a bank's back-office operations is vital for the overall success of branch operations. This training is designed to empower banking professionals with the knowledge and skills necessary to manage the intricacies of branch back-office functions. Understand the role and significance of the branch back office in overall banking operations.Implement effective organizational and workflow strategies for back-office efficiency.Navigate regulatory requirements and compliance standards relevant to back-office operations.Manage branches as strategic business units. Leadership principles Overview of the legal and regulatory...
- 9:00am
- National Banking College
Leveraging Emotional Intelligence for Business Success in Banking(May 22-24) Virtual
Emotion, we are told, is a Greek word meaning “move through or move out’. As humans, we constantly experience feelings and sensations as we interact and relate to others. These emotions can be positive or negative and can affect our relations with team members, particularly at the workplace. As supervisors, the way we relate to subordinates influences their thinking, behaviour, attitude, and ambition. Zig Ziglar is on record to have said “A lot of people have gone farther than they...
- 9:00am
- National Banking College
Building Personal Resilience(May 27-29) In-person
Research suggests that your ability to cope under pressure is based on your positive outlook and combined with strategies to manage stress. The way we behave is shaped by our personality and experience, as well as current circumstances and people around us. Employees’ ability to adapt to and manage stress and adversity, and to learn resilient behaviours that will protect them from stress will be the focus of this course. Learn about positive emotional support and venting.Discover techniques for problem-solving when...
- 9:00am
- National Banking College
Cyber Resilience for Business and Risk Management(May 28-31) Virtual
This topic explores critical aspects of cloud security and its governance, specifically tailored for boards of directors and senior management within organizations. It highlights the significance of developing a robust cloud security strategy to protect sensitive data and mitigate risks associated with cloud computing. The topic delves into the fundamentals of cloud security, emphasizing the importance of encryption, access control, data integrity, and threat detection in establishing a secure cloud environment. It also discusses different types of cloud deployments and...
- 9:00am
- National Banking College
Integrity in Action: Crafting a Market Code of Ethics and Conduct for Treasury Professionals(May 29-31) Virtual
Banking is a business of stewardship and thrives on trust. It is important therefore that the custodians and stewards of customer assets are professional and fair in all their dealings. Because of the key role Treasury plays in any bank, it is important that Treasurers understand the codes of conduct and ethics that govern their roles and attach the necessary seriousness to it. In the dynamic and interconnected world of finance, Treasury Professionals play a crucial role in safeguarding...
- 9:00am
- National Banking College
Lending to MSME Businesses(May 29-31) Virtual
Micro, Small and medium-sized enterprises (MSMEs) are generally described as “enterprises with a relatively small share of the market, managed by owners or part-owners in a personalized way, and not through the medium of a formalized management structure; and acting as separate entities, in the sense of not forming part of large enterprise or group.” SMEs can be categorized in three groups of micros, small and medium sized enterprises with respect to their employee numbers and annual revenues. The objectives...
- 9:00am
- National Banking College
The Power of Effective Communication(May 30-31) Virtual
In our complex world of work effective communication skills is needed to inspire stakeholders, gain attention, build bridges, persuade clients, develop teams, resolve conflicts, etc. Whether we communicate from behind a screen or face to face, strong interpersonal skills allow us to share ideas, points of view, expertise, and information effectively. Attend this training programme to discover the best communication strategies for effective workplace collaboration and reflect on your own personal communication style. Avoid common communication and presentation traps and listening errors...
- 9:00am
Customer Services for Support Teams – Drivers, Security, etc.(May 30-31) Virtual
Over the time our support staff, or non-banking staff have been left out of the strategic drive of many institutions. This program is to allow this category of staff to understand the important role they play in helping to achieve the long goals of an organization. Define their ideal jobs and how it relates to their performance.Demonstrate a Positive Mental Attitude towards their workKnow their customers (internal and external) and what they want.Identify their need to develop their customer-focused abilities.Identify...