22Days16Hrs50Mins42Secs
May 22 2024

Branch Back-Office Management(May 22-24) Virtual

  • 9:00am
  • National Banking College

Background

The efficient functioning of a bank’s back-office operations is vital for the overall success of branch operations.
This training is designed to empower banking professionals with the knowledge and skills necessary to manage the intricacies of branch back-office functions.

Programme Objectives

  • Understand the role and significance of the branch back office in overall banking operations.
  • Implement effective organizational and workflow strategies for back-office efficiency.
  • Navigate regulatory requirements and compliance standards relevant to back-office operations.
  • Manage branches as strategic business units.

Course Outline

Leadership principles
Overview of the legal and regulatory framework
Managing difficult and angry customer
Delegation
Branch financial performance
Cash management
Risk Identification and Mitigation Strategies.
Organizational Structures and Workflow Optimization.
Overview of Back-Office Functions in Banking
Importance of Back-Office Efficiency
Organizational Structures and Workflow Optimization
Document Management and Record-Keeping
Transaction Processing and Verification.
Clearing & Payments
ATM management
Handling garnishee and other court orders
Compliance and Regulatory Landscape for Back-Office Operations

Target Group

  • Operations
  • Channels/Settlement
  • Reconciliations Units
  • Internal Audit

CostGHC000

To register, contact the programmes secretariat now !

+233 (0) 302 760006