32Days05Hrs19Mins32Secs
May 30 2024

Customer Services for Support Teams – Drivers, Security, etc.(May 30-31) Virtual

  • 9:00am

Background

Over the time our support staff, or non-banking staff have been left out of the strategic drive of many institutions. This program is to allow this category of staff to understand the important role they play in helping to achieve the long goals of an organization.

Programme Objectives

  • Define their ideal jobs and how it relates to their performance.
  • Demonstrate a Positive Mental Attitude towards their work
  • Know their customers (internal and external) and what they want.
  • Identify their need to develop their customer-focused abilities.
  • Identify their need to develop their customer-focused abilities.
  • Focus on Customer Service Values
  • Generate a 360-degree view of the customer

Course Outline

The indicative course outline would
include the following:
My First Customer – Me
Know your work/job?
Growing in my work
My work values/ethics
Loving/Enjoying your work
My Second Customer – The People with/for whom I work (the Internal Customer)
My Boss/Supervisors
My Colleagues
My Third Customer – Selling a good image of the company.
➢ Who are they?
➢ Why have they come? What do the you want?
➢ Representing the company to the customer
➢ Communications & Relationships
➢ Handling complaints and Problem solving
➢ A satisfied customer

Target Group

  • Drivers
  • Security, Other

CostGHC000

To register, contact the programmes secretariat now !

+233 (0) 302 760006