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Mar 07 2024

Conflict and Negotiation Skills(Mar. 7-8) Virtual

  • 9:00am
  • National Banking College

Background


Conflict is a natural and inevitable occurrence in any organizational setting which makes it unavoidable; hence the introduction of concepts like conflict management., conflict resolution and negotiation.These concepts are supremely important on harnessing the benefits of healthy conflicts, while also decimating conflicts that debilitate organizations.

The review focuses on types and dimensions of conflicts with various acceptable ways to handle them in an organization, which in the end will enhance achievement of organizational goals, employee effectiveness and strategy alignment across all cadre of employees. Unresolved Conflict with the multidimensional cost is the bane of progress in any organization, and as such demands a thorough blend of study for complete grasp of the underlying factors and conflict dynamics.

The organization that will excel in productivity, profitability, agility, and sustainability must incorporate effective management of conflict, as a critical success factor in its quest to achieve and surpass corporate objectives.

Programme Objectives


  • This program is designed to provide delegates with an understanding of how to manage the dynamics and conflicts of an organization, and how to set a practical approach for resolution and negation of conflicts.

Course Outline


Dynamics Of Organizational Management
Conflict-Definition & Scope
Conflict Management Resolution/Negotiation
Negotiation-A Practical Approach
Appreciative Enquiry.

Target Group


  • Human Resource Managers
  • Human Resource Officers
  • Relationship Managers
  • Relationship Officers

To register, contact the programmes secretariat now !

+233 (0) 302 760006