ADB to increase branches from 86 to 100 – MD

The Agricultural Development Bank (ADB) plans to increase its network locations from 86 to 100 nationwide.
It means the 14 new branches will be located in communities which are predominantly involved in agriculture.

The Managing Director (MD) of ADB, Dr John Kofi Mensah, announced this at the ADB’s ‘Customer Appreciation Dinner’ held in Accra recently.
The event offered management the opportunity to interact with customers, although its relationship managers, branch managers, area managers are at customers disposal anytime they need them.
It was to further engage customers to deepen an already healthy relationship which exists between them.
Dr Mensah expressed profound gratitude to the customers for their loyalty and unflinching support to the ADB brand all these years, especially in a saturated region like the Greater Accra.
He said the bank has become what it is today, thanks to the business relationship with customers developed with the bank over the years.
He added that since assuming the role of MD, with the support of  the ADB Board of Directors, the management and staff, they have all worked round the clock to turn the fortunes of the bank around.
Following the hard work, he said ADB moved from a loss-making bank to a year-on-year profit-making bank within the period, attributing it to continuous loyalty of customers.
ADB is currently an ISO 27001-2013 and PCI DSS (Payment Card Industry Data Security Standards) certified bank, which means the bank has met the International Standard Organisation (ISO) requirement in ensuring customer information security and confidentiality.
Dr Mensah also disclosed that the bank was the first to establish the Security Operation Centre (SOC) and is currently the first bank in the country to meet this directive.  
In 2021, the bank also procured 14 brand new ATM machines to replace obsolete ones in some of its branches at Osu, Kaneshie, Legon, Wisconsin Achimota, Lapaz, Nungua and Teshie – and they all have new ATMs.
Though satisfied with the successes chalked up by the bank in the period, he said they would continue to do more to meet the aspirations and changing needs of its valued customers.
“We value your complaints because they are what we need to ensure the improvement of our customer service drive and to establish sustainable long-term business relationships.
“Our doors are always open to you to come up with your peculiar difficulties, hoping that through dialogue, we shall guarantee our mutual success,” he added.
During an open forum, customers heaped praises on the bank for being a strong pillar behind the success of their businesses.
Some of them mentioned names of staff who have been of tremendous help to them.
They appealed to the bank to improve on the speed with which facilities are processed and approved.
They also complained about the ineffectiveness of internet banking services.
Responding to their complaints, the management of the bank pledged to increase the frequency of meetings to approved facilities.
On internet banking, the bank disclosed that a new internet banking suite is ready to be launched, which will address the complaints of customers.
Customers where treated to various genre of music, including a performance from a traditional drama troupe, saxophonists, among others.

Source: thefinderonline