Past programmes
- 9:00am
- National Banking College
Essentials for Leadership: Building Skills for Aspiring Managers(Feb. 12-14) In-person
New leaders often struggle with transitioning from individual contributors to effective managers. Hence, this training is designed to equips entry-level employees stepping into leadership roles with core management skills decision-making, team management, and performance tracking to ensure they succeed in leadership roles. Discover their roles as new manager or supervisors.Introduce different leadership style to successfully lead and motivate their employees.Discuss how to build and manage winning teams.Introduce Ethical Leadership and Responsibility. Management and Leadership Fundamentals Business and Organizational Dynamics Performance and Productivity Self-Awareness and...
- 9:00am
- National Banking College
Emotional Intelligence for Supervisors: Leading with Empathy and Insight(Feb. 12-14) In-person
Emotional intelligence (EI) is a person’s ability to recognize, understand and manage their own emotions while also being sensitive to the emotions of others. A supervisor who has high EI has the ability to manage and control their emotions. This makes it easier to manage others. Understanding Emotional Intelligence (EI) for Workplace Success.Learn to regulate your emotions using simple and effective techniques.Reflect on your level of emotional control through the learning activities and games. Advanced Understanding of Emotional Intelligence and Emotional Excellence Understanding...
- 9:00am
- National Banking College
Cheques Clearing Process And Associated Risk & Compliance Management(Feb 26-28) In-person
CostGHCN/A To register, contact the programmes secretariat now ! +233 (0) 302 760006
- 9:00am
- National Banking College
Understanding the Borrowings Needs of Businesses(Mar. 3-4) In-person
Just like a doctor, a borrowing needs analysis enables a lender to determine the cause, rather than the symptoms of an underlying CASH NEED of a business. A diagnosis of needs allows the lender to provide appropriate solutions i.e. facility type, loan tenor, repayment source, etc. of the loan request. Distinguish between the customer’s stated loan purpose – how borrowed funds will be used, and the borrowing cause – the underlying reason why the company needs to borrow.Be able to...
- 9:00am
- National Banking College
Challenges of Managing a Multi-Generational Workforce(Mar. 3-4) Virtual
In today’s workplace, we can count over four generations out of the known six generation identified over the years. Each Generation has its peculiar characteristics and brings on board different offerings and value propositions. They also come with peculiar challenges and disposition to work. In terms of stability and loyalty their attitudes vary. These peculiarities must be identified and aligned to the mandate of various teams. To highlight the manner of identifying peculiarities of the various generations and indicate how to...
- 9:00am
- National Banking College
Procurement for Effective Banking/Business Operations(Mar. 3-5) In-person
Organisations spends significant financial resources to procure goods and services for their operations. However, most organisations pay little attention to the Procurement function to play its important role in acquiring goods and services in a manner that guarantees cost savings, compliance with regulatory standard and above all deliver value for money. This training equips banking professionals with essential strategies and tools to optimize procurement processes, enhance supplier relationships and drive overall organizational performance. Equipped with tools to streamline procurement processes...
- 9:00am
- National Banking College
Effective Communication In Banking Operations(Mar. 3-5) Virtual
Effective communication is critical to the smooth functioning of banking operations, given the complexity of the sector and the diverse range of stakeholders involved. Miscommunication can lead to operational errors, poor customer service, compliance issues, and reputational damage. Equipping participants with the communication skills necessary for effective operations within the banking sector.Teaching strategies for clear, concise, and professional communication in both internal and external banking contexts.Improving written and verbal communication, focusing on clarity and compliance in banking documentation, reports, and customer...
Upcoming programmes
- 9:00am
- National Banking College
Critical Thinking and Problem Solving(Apr. 1) Virtual
This training programme aims to enhance participants’ ability to think critically and solve problems effectively. It combines theoretical knowledge with practical exercises to ensure participants can apply these skills in real-world scenarios. Appreciate the principles of critical thinking and problem-solving. Introduction to Critical Thinking Definition and importance Characteristics of a critical thinker Barriers to critical thinking Analytical Thinking Techniques for analyzing information Identifying assumptions and biases Evaluating arguments and evidence Problem-Solving Frameworks Problem identification and definition Root cause analysis (e.g., 5 Whys, Fishbone Diagram) Generating and evaluating solutions Decision-Making Strategies Decision-making models (e.g., SWOT...
- 9:00am
- National Banking College
Digital Forensics Essentials(Apr. 1-4) In-person
Digital Forensics Essentials helps learners increase their competency and expertise in digital forensics and information security skills, thereby adding value to their workplace and employer. Understanding the scientific procedure for digital forensic.Digital Forensic as a Science.The Investigative Theory of Digital Forensics.Utilizing the scientific approach to investigations.Computer Forensics Investigation Process. Introduction to Digital Forensics: Overview and Principle Digital Forensics Process and Methodology Operating System Forensics. Mobile Device Forensics Network and Cloud Forensics Specialized Forensic Techniques. Database and Files Forensics. Capstone Project All working Staff members in the Bank To register,...
- 9:00am
- National Banking College
Management of Financial Records – Principles & Practice for Banks in Ghana(Apr. 2-4) Virtual
To register, contact the programmes secretariat now ! +233 (0) 302 760006
- 9:00am
- National Banking College
Cash Flow Analysis & Projections Modeling(Apr. 2-4) In-person
A good lender is always conscious that he/she ‘lends into the future’. Repayment of credit extended will almost always be from the future cash flows of the borrower. Apply a structured approach to cash flow analysis highlighting historical performance as a bridge to future outlook.Identify the key financial and non-financial drivers and the extent to which they impact cash flows.Construct financial projections (Balance Sheet, Income Statement and Cash Flows) using qualitative and quantitative information of a business.Perform sensitivity analysis to...
- 9:00am
- National Banking College
Long Term Implication Of The Adoption Of AI For The Stakeholders At The World Of Work(Apr. 3-4) In-person
Adaption of AI is set to affect 40% of all jobs across the globe. Of this number, 60% will be lost in advanced economies while 26% will be lost in lower income economies. The implication is that all stakeholders in the employment space must be concerned about ways of confronting and managing the unemployment situation. Enable stakeholders identify their role in combating the negative effects of the adoption of the AI at the workplace.Work in collaboration with other stakeholders to...
- 9:00am
- National Banking College
Managing Fraud and Financial Crimes in Banking Operations(Apr. 7-9) Virtual
The banking industry is continually evolving, and so are the methods employed by fraudsters and financial criminals, with increasing staff involvement. This training is strategically designed to equip banking professionals with the knowledge and skills needed to proactively manage and respond to changing trends in fraud and financial crimes. Identify and respond to changing trends in fraud and financial crimes.Implement proactive strategies for prevention and detection.Navigate regulatory requirements and compliance standards.Utilize technology and data analytics for effective fraud management.Collaborate with stakeholders...
- 9:00am
- National Banking College
Liability and Capital Management Review for Risk and Finance Teams and Internal Auditors(Apr. 7-11) In-person
The maintenance and growth of the liability-side of banks’ balance sheets have shifted towards a rigorous framework within the minimum regulatory Internal Capital and Liquidity Adequacy Assessment Processes (ICLAAP). Finance and audit teams are required to assess the challenges posed by legacy funding sources and the need for banks to recapitalize in real terms. The quality of capital, borrowings and deposit structure have strategic implications for banks that need to be analyzed with rigour. Critically analyse evaluate banks’ ICAAPs and...
- 9:00am
- National Banking College
Oracle APEX 19: SQL, PL/SQL to Web Application Development(Apr. 7-11) In-person
In implementing Oracle Applications, there is always the need to develop other customized functions outside the Oracle suite. Oracle APEX 19 is the tool set use to develop those applications. Oracle Apex training will help staff develop skills and knowledge required to build data-base centric web applications using Oracle Application Express (APEX). Shared Components. RESTful Webservices: Communicating with External Devices. Overview of PL/SQL. Introduction and access. Building a Simple Spread sheet Application. Building Reports and Form based Application Page Designer: Dynamic Action Shared Components. RESTful Webservices: Communicating...
- 9:00am
- National Banking College
Turning Complaints into Opportunities: Managing Difficult Customers(Apr. 8-10) In-person
Receiving a complaint about a product or service you have provided can be disappointing and challenging. However, customer complaints can also provide an opportunity for learning and growing. Complaints can also help you to identify and remedy knowledge and service gaps within your business. They also offer opportunities to build relationships with consumers. This training is designed to turn customer complaints into opportunities. Identify their approach towards difficult customersDiscuss the use a customer centric approachDiscuss the different types of customersDiscuss...
- 9:00am
- National Banking College
Self-Management Techniques for High Productivity(Apr. 9-11) In-person
You cannot manage others until you can manage yourself” High achievers are those who have mastered the art of self-management, utilizing all available resources to stay motivated and realize their full potential, ultimately contributing to both personal success and corporate excellence. This Effective Self-Management training empowers individuals to enhance their self-management skills, providing them with the knowledge and techniques necessary to optimize their performance. Encourage individuals at all levels to develop skillsDiscuss responsibility for the success or failure of tasks...
- 9:00am
- National Banking College
Moving up into Management(Apr. 10-11) Virtual
This training programme is designed to help individuals transition smoothly into management roles. It focuses on developing essential management skills, understanding the responsibilities of a manager, and building effective leadership qualities. Appreciate the roles and responsibilities of a manager.Develop key management and leadership skills.Learn effective communication and team-building techniques.Enhance decision-making and problem-solving abilities.Manage time and resources efficiently. Introduction to Management Understanding the transition from individual contributor to manager Common challenges faced by new managers Leadership Skills Leadership styles and their impact Building trust and credibility Motivating and...
- 9:00am
- National Banking College
Ethics in a Growing Customer Expectations(Apr. 14-16) Virtual
To register, contact the programmes secretariat now ! +233 (0) 302 760006
- 9:00am
- National Banking College
Contract Formulation & Management in Procurement(Apr. 14-16) In-person
Unclear terms, non-compliance, and poor monitoring in contracts create risks, inefficiencies, and disputes. A structured approach ensures clarity, compliance and accountability, helping organizations mitigate risks and maintain effective operations. This training is designed to enhance participants' skills in drafting, negotiating, and executing contracts effectively. To provide participants with a comprehensive understanding of contract management principles and regulatory frameworks across different industries.To enhance participants' skills in drafting, negotiating, and executing contracts effectively.To equip participants with strategies for monitoring contract performance and...
- 9:00am
- National Banking College
Facility Structuring(Apr. 15-17) In-person
Facility structuring is about incorporating features, protections and control mechanisms in the facilities being granted that will mitigate the key risks identified. On the basis of credit analysis, draw conclusions about the key risks facing a customer’s business.Identify the most appropriate facility structure, in terms facility type, pricing, disbursement timing, and facility support.Create appropriate loan monitoring mechanism through the deployment of effective facility conditions, covenants and risk trigger. The Key Considerations in loan structuring. Establishing credit bases, competency gaps and critical success...
- 9:00am
- National Banking College
Treasury Essentials For Non-Treasury ALCO Members(Apr. 15-17) In-person
It is the responsibility of all ALCO members to appreciate every piece of information presented at these monthly sessions, critique constructively and shape policy to ensure the bank is moving in the right direction. The objective of this discussion is to build the capacity of Executive Management and members of ALCO to critically analyse data and point out positives and negatives from the monthly reports.All members, irrespective of Treasury or Market Risk knowledge, should be empowered to contribute or influence...
- 9:00am
- National Banking College
Governance Risk for Auditors and Finance Managers(Apr. 22-25) Virtual
Governance Disclosures remain a challenge for many financial institutions. Internal Auditors are required to support the finance function to communicate with strategic stakeholders through the bank’s annual reports. The Boards are also seeking internal support for the implementation of the institution’s Code of Responsibilities through the Governance Desk. Provide participants the range of assurance required by Boards in periods of uncertainty.Charge the Internal Audit function to respond to, strengthen and implement control measures including the development of limits with the...
- 9:00am
- National Banking College
Quality Management Systems (QMS) ISO 9001(Apr. 22-25) Virtual
ISO 9001: 2015 defines tools and techniques that management can use to deliver quality banking services and products that are consistent, comprehensive and sees continuous improvement each passing moment. The new version of ISO9001: 2015 focuses on both product and services unlike the previous version that ISO9001: 2008 which focuses on only products development. Appreciate the importance of Quality Management SystemsAbility to appraise organizations processes and ascertain if it is delivering on its objective.Understand the need to establish KPIs for...
- 9:00am
- National Banking College
Transfer Pricing(Apr. 22-25) In-person
To register, contact the programmes secretariat now ! +233 (0) 302 760006
- 9:00am
- National Banking College
Strengthening Your Coaching Capabilities(Apr. 23-25) Virtual
Leaders with coaching capabilities create the space for their direct reports to reflect and learn, and this moves direct reports from awareness into action. Are you a leader who believes it’s time for your direct reports to build greater levels of confidence and be more accountable? Are you able to deploy the appropriate leadership behaviours and style to your direct report’s development needs? Do you aspire to contribute to leadership sustainability? Taking the time to strengthen your coaching skills and...
- 9:00am
- National Banking College
Managing Operations and Associated Risk & Compliance In Digital Banking Environment (Apr. 23-25) Virtual
The advent of digital technologies has transformed the landscape of banking operations, presenting both opportunities and risks in the industry. The ability of a bank to remain competitive may depend on its ability to deploy digital based solutions. Understand Digital Banking and how it impacts on banking products and services delivery.Leverage digital banking to create new business opportunities.Foster a customer-centric approach in the digital banking environment. Overview of Digital Banking Landscape. Regulatory & Compliance Framework for Digital Banking. Identifying and Mitigating Risks in...
- 9:00am
- National Banking College
The Role of Customer Feedback in Service Improvement(Apr. 23-25) In-person
To register, contact the programmes secretariat now ! +233 (0) 302 760006
- 9:00am
- National Banking College
Loan Management(Apr. 28-30) Virtual
It is said that good loan management begins at the point of the credit proposal stage. Good bankers are very much aware of this and approach a prospect with this in mind. A satisfactory answer to the question, “will I be able to manage this loan to ensure it is fully repaid on time?” is a green light to proceed with processing the loan for approval. Design and implement a strategy for monitoring extant loan facilities.Preserve credit quality by recognizing...
- 9:00am
- National Banking College
Time Management Mastery: Prioritization for High Performance(Apr. 28-30) In person
In order to be highly effective in the workplace one needs to understand the key principles of effective time management and work planning. This training will enable participants to benchmark your current level of performance across a range of work activities. It will then provide you with a framework for improvement both in the short and longer term. Identifying and Prioritizing Key TasksMinimizing Distractions and Time WastersEnhancing Focus and ConcentrationManaging Multiple Projects SimultaneouslyImproving Decision-Making SpeedTracking and Evaluating Progress Getting Organised with Your...
- 9:00am
- National Banking College
Managing HR Audit (Apr. 29-30) In-person
HR Audit involves intense and objective look at the HR policies, procedures and practices to conduct a comprehensive review of the company’s current HR function state. The results obtained from this review can help identify where gaps exist and remediate these gaps to minimize regulatory violations and achieve a world-class competitiveness in key HR practice areas. Therefore, HR Audit is a valuable risk mitigation tool in assessing the effectiveness of HR function within the organization. Prepare and conduct a step...