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Oct 02 2024

Managing Bank Branch Business(Oct. 2-4) Virtual

  • 9:00am
  • National Banking College

Background

In a very dynamic and competitive banking environment, the branch manager should continuously improve on skills required to provide the necessary leadership and drive to ensure the achievement of the objective of the bank and other stakeholders.

This training is tailored to empower banking professionals with the knowledge and skills needed to navigate the complexities of managing a bank branch.

Programme Objectives

  • Manage the day-to-day operations of a bank branch effectively.
  • Lead and motivate branch teams for optimal performance.
  • Ensure regulatory compliance and adherence to standards.
  • Enhance customer service and satisfaction.
  • Utilize data for strategic decision-making.

Course Outline

Overview of Bank Branch Operations
Role and Responsibilities of a Branch Manager
Regulatory Landscape for Branch Operations
Team Leadership and Motivation
Managing complaint, difficult and angry customers
Budgeting & Financial Performance Review
Overview of legal and regulatory framework
KYC and Account Opening Supervision
Managing Customer Relationships
Managing People at the Branch level
Data-Driven Decision-Making for Branch Success.

Target Group

  • Branch Managers
  • Assistant Branch Managers
  • Other Supervisors within a Bank Branch

CostGHC0.00

To register, contact the programmes secretariat now !

+233 (0) 302 760006