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Mar 03 2025

Effective Communication In Banking Operations(Mar. 3-5) Virtual

  • 9:00am
  • National Banking College

Background

Effective communication is critical to the smooth functioning of banking operations, given the complexity of the sector and the diverse range of stakeholders involved.
Miscommunication can lead to operational errors, poor customer service, compliance issues, and reputational damage.

Programme Objectives

  • Equipping participants with the communication skills necessary for effective operations within the banking sector.
  • Teaching strategies for clear, concise, and professional communication in both internal and external banking contexts.
  • Improving written and verbal communication, focusing on clarity and compliance in banking documentation, reports, and customer correspondence
  • Enhancing participants’ ability to manage conflict, negotiate, and resolve issues using effective communication techniques.

Course Outline

Key elements of effective communication: clarity, conciseness, accuracy, and professionalism.
Effective communication in customer service, complaint handling, and inquiries
Communication and Regulatory Reporting
Tailoring communication to different audiences: Colleagues, customers and regulators
Conflict Resolution and Communication in Banking.

Target Group

  • Operations
  • Customer Service/Call Centres
  • Relationship Management

CostN/A

To register, contact the programmes secretariat now !

+233 (0) 302 760006