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Jan 20 2026

Building Ethical Culture in Banking Operations(Jan 20-22) Virtual

  • 9:00am
  • National Banking College

 

Rationale

Ethical culture is critical in banking to maintain trust, comply with regulations, and ensure sustainable business practices. There is a 46% rise in bank employee-related fraud. This training is essential to improve: Trust & Reputation, Integrity & Ethical Behaviour, Corporate Culture, and Promote Whistleblowing.

Programme Objectives

  • Foster a culture of integrity and ethical behavior.
  • Enhance understanding of ethical issues and dilemmas specific to banking operations.
  • Develop strategies for identifying, addressing, and managing ethical challenges in banking.
  • Equip participants with practical tools and frameworks for making ethical decisions and promoting ethical practices.
  • Ensure compliance with ethical standards, regulations, and industry best practice.

Course Outline

Definition and significance of ethics in the banking industry
Ethical principles: fairness, transparency, accountability, and integrity
Ethical lending practices: avoiding discriminatory and predatory lending
Customer privacy, data protection, (E.g. Managing PEP Accounts & Transactions)
Ethical handling of insider information, confidentiality and market manipulation
Ethical considerations in sustainable banking practices (ESG)
Creating and implementing an ethical code of conduct (e.g. Conflict of interest)
Role of leadership/Management in promoting ethical behavior.
Review of high-profile banking scandals (International and Local)
Lessons learned and strategies for preventing future ethical lapses.

Target Group

  • All Staff

To register, contact the programmes secretariat now !

+233 (0) 302 760006