Auditing ISO Management Systems: Techniques and Best Practices (Apr. 21-24) Virtual

Apr 21 2026

Auditing ISO Management Systems: Techniques and Best Practices (Apr. 21-24) Virtual

9:00am
National Banking College

Rationale

Many organizations today, especially in the Banking and Financial sectors, have implemented some of the ISO Management Standards. Primarily, as a mandatory requirement from their supervising institutions. It is therefore imperative that audits are conducted to safeguard assets and especially continual improvement.

This course equips participants with the knowledge and skills to plan, conduct, report, and follow up on audits of management systems in line with ISO standards (e.g., ISO 9001, ISO 20000, ISO 22301, ISO/IEC 27001). It blends ISO 19011:2018 guidelines with sector-specific best practices.

It will give participants an overview of evidence and findings, preparation and pre-audit activities including system standards, protocols and methodologies. It will also teach participants about how an audit scope is presented with reference to physical location, organizational units and other important factors.

Programme Objectives

Describe the process of conducting an audit.
Discuss the starting point of an audit.
Understand how non-compliance for requirements is reported.
Explain how audit requirements vary with many different management systems.
Summarized the expectations of clients from audits.
Outline how audit findings are followed up.
Identifying root causes and preferring for continuous improvements.

Course Content

Module 1 – Introduction to Management Systems Auditing
Define “Management System” and “Audit” in ISO terms.
Explain the purpose and benefits of audits.
Identify different types of audits (first, second and third party)
Module 2 – ISO 19011:2018 Principles & Framework
List the seven principles of auditing.
Explain the audit process model
Understand auditor competence requirements
Module 3 – Audit Planning & Preparation
Develop an audit plan and checklist.
Define audit scope, objectives, and criteria.
Prepare document review strategies.
Module 4 – Conducting the Audit.
Apply effective interview techniques.
Collect and verify objective evidence.
Manage Audit team roles
Module 5 – Reporting Audit Findings
Write a clear, concise, audit findings.
Differentiate between major/minor nonconformities
Recommend corrective actions
Module 6 – Follow-up & Continuous Improvement
Monitor corrective actions and verify effectiveness.
Link audit results to continual improvement.
Module 7 – Best Practices & Common Pitfalls
Identify best practices for effective results.
Avoid common mistakes in planning, execution, and reporting.

Target Group

Internal Auditors, lead auditors and audit team leaders.
Risk and compliance managers
Operational managers and supervisors
Officers seeking foundational skills in ISO audit techniques.