19Days01Hr51Mins25Secs
Mar 25 2026

Ensuring Customer Rights And Protection In Banking Operations(Mar. 25-27) Virtual

  • 9:00am
  • National Banking College

Rationale

Consumer protection is a fundamental aspect of financial service delivery, ensuring that customers’ rights and interests are safeguarded in all financial transactions.

This training program aims to equip banking professionals with the knowledge and skills necessary to uphold
consumer rights and enhance trust and confidence in the industry

Also, to ensure efficient relevant information dissemination (Reducing information asymmetry).

Programme Objectives

  • To understand the principles, regulations, and best practices of consumer protection.
  • To be aware of and compliant with relevant consumer protection regulations and directives/guidelines.
  • To Promote ethical behavior, transparency, fairness, and honesty in customer interactions.

Course Content

Introduction to Consumer Protection: Principles, regulations, and their significance in the financial service sector (Consumer Recourse Mechanism Guidelines for Fin Institutions of 2017-BoG).
Ghanaian Regulatory Framework: Examination of the specific consumer protection regulations/directives Ethical conduct, transparency and fairness in customer interactions and product offerings.
The Role of Consumer Protection Agency & BoG in Protecting Financial Service Consumers Customer. Confidentiality and Right to Information Act (RTI).
Dispute Resolution mechanisms in Financial Services.
An exploration of customer rights and responsibilities, including data privacy, disclosure, and informed decision-making.

Target Group

  • Heads and Supervisors in Operations
  • Relationship Management staff
  • Legal and Compliance
  • Customer Service
  • Internal Control & Audit
  • Corporate Affairs

To register, contact the programmes secretariat now !

+233 (0) 302 760006