2Days03Hrs55Mins08Secs
Jan 20 2025

Ethics and Conduct Risks for Frontline Executives(Jan. 20-23) Virtual

  • 9:00am
  • National Banking College

Background

There is the need for frontline staff to understand the benchmarks that guide them to proactively manage ethical and conduct challenges due to increased digitalisation and digitisation. The programme seeks to strengthen ethical ethos in banks.

Programme Objectives

  • Focus on key frontline challenges that lead to ethical and conduct exposures to staff.
  • Examine the characteristics of such exposures and how they should be managed by the frontline staff or executives.

Course Outline

Overview of Ethics and Conduct challenges for Frontline Executives.
Ethical theories and Practices in banks.
Ethical stance in retail, corporate and investment activities.
Ethics in digitalized operations.
Ethics and Conduct interface
Ethical dilemma
Frontline case studies
Ethics and personal legal risks.
Mis-selling
Ethics and conduct risks in mandate taking and management.
Managing self-development or Personal qualities for good ethical and conduct management.
How to understand people and their attitudes and bank operational practices.
How to measure self and relationship conduct and ethical risk quotient.
Ethical and conduct risks in:
Account acquisition and maintenance.
Payment channels.
Loans and advances
Ethical and conduct risk in cash collection services.
Ethical and conduct risks vs Branch vigilance and threat management.

Target Group

  • Frontline Executives
  • Unit Head
  • Staff of Ethics Department
  • HRD Managers
  • Compliance

CostGHC0.00

To register, contact the programmes secretariat now !

+233 (0) 302 760006